Change Options
Change Your Health Plan
By PhoneYou can change by phone:
- In the first 90 days you are enrolled in a Heritage Health Plan.
- During Open Enrollment from November 1 to December 15, every year.
- If you meet one of the State-approved “for cause” reasons to change plans. You must speak with a Choice Counselor to request a change “for cause”.
Call 1-888-255-2605, the call is free:
- Talk to a Choice Counselor Monday-Friday, 7am-7pm, to change your health plan or request a change “for cause”.
- Use the automated health plan change system any time to change in your first 90 days or during Open Enrollment. Listen to the message then follow the prompt to make your change.
Heritage Health Enrollment Center 1-888-255-2605
Monday through Friday 7am to 7pm Central Time
TTY users ONLY call 711
You can change by mail:
- In the first 90 days you are enrolled in a Heritage Health Plan.
- During Open Enrollment from November 1 to December 15, every year.
Fill out the Health Plan Change Form included in the welcome packet you received. Mail the change form back in the return envelope to:
Heritage Health Enrollment Center
9370 McKnight Road, Suite 300
Pittsburgh, PA 15237